Privacy Policy

1. Introduction

Welcome to MyImageUpscaler ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered image upscaling and enhancement service.

By using MyImageUpscaler, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

Email address
Name (if provided)
Password (stored securely using industry-standard hashing)
Authentication data from third-party providers (Google) if you choose to sign in with OAuth

2.2 Uploaded Images

When you use our service, you upload images for processing. We:

Process your images using AI technology to enhance or upscale them
Do not permanently store your original or processed images on our servers after processing is complete
Do not use your images to train AI models or for any purpose other than providing the requested service
May scan uploaded images for prohibited content (see our Terms of Service for prohibited categories) to comply with legal obligations and protect our community

2.3 Payment Information

We use Stripe to process payments. We do not store your full credit card details on our servers. Stripe handles all payment processing and stores payment information according to their Privacy Policy.

2.4 Usage Data

We automatically collect:

IP address
Browser type and version
Pages visited and time spent
Device information
Referring website
Processing history (number of images processed, credits used)

3. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our services
Process your image enhancement requests
Manage your account and credit balance
Process payments and send transaction receipts
Send service-related communications (password resets, account notifications)
Respond to customer support requests
Analyze usage patterns to improve our service
Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party services that help us operate our platform (e.g., Stripe for payments, Supabase for authentication, Google for AI processing)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data:

HTTPS encryption for all data transmission
Secure password hashing
Regular security audits
Access controls and authentication
Row-level security for database access

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Content Safety and Legal Compliance

To maintain a safe and lawful platform, we have strict content policies:

All uploaded images may be subject to automated content moderation to detect prohibited material
We maintain a zero-tolerance policy for child sexual abuse material (CSAM) and illegal content
We cooperate fully with law enforcement agencies in investigations of illegal activity
Accounts found uploading prohibited content are permanently terminated without refund

Prohibited content includes but is not limited to: child exploitation material, pornography, graphic violence, illegal activity documentation, hate speech, harassment, and non-consensual intimate content. See our Terms of Service for the complete list.

We do not provide warnings for illegal content violations. Users are expected to review and comply with our content policies before using the service.

7. Data Retention

We retain your account information for as long as your account is active. You may request deletion of your account and associated data at any time.

Uploaded images are processed in real-time and are not permanently stored. Transaction records are retained for legal and accounting purposes.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your data

To exercise these rights, please contact us at privacy@myimageupscaler.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session and authentication
Remember your preferences
Analyze usage patterns (via Google Analytics and Amplitude)
Improve our service

You can control cookies through your browser settings, but disabling them may affect service functionality.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@myimageupscaler.com